Worldwide Hotel Brand moves to on-line collateral fulfillment without reservations

• Client provides free collateral to hotels in support of several different promotional programs at any point in time, requiring only reimbursement of freight and handling charges.
• Hotels could download a faxable “supply Re-order Form” from the company intranet site.

  Challenges:

•  Illegible handwriting, calculation errors and incomplete information were common of the faxed-in forms.
•  Billing and collection of hundreds of low-dollar invoices each month was tedious and inefficient for our client and their hotels.
  
  
  

   Solutions :

• We provided our client and their hotels a customized secure website for order entry, tracking and reporting.
• An online order can only be submitted with all required information and accurate calculations, unlike a faxed form.
• Hotels receive automatic e-mail confirmation when their orders are submitted and shipped.
• Credit card payment has eliminated the billing and collections nightmare.

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